Students qualifying against the learning programme will be able to:
Identify customer needs and expectations
Recognise customer dissatisfaction and take action to resolve the situation
Identify and use opportunities to enhance the quality of customer service
Communicate with all customers in a friendly and courteous manner
Prepare to conduct a guided nature experience on foot in areas where potentially dangerous animals may occur
Interpret the behaviour of animals in the broader ecological context in terms of human safety
Lead a guided experience to view potentially dangerous animals
Demonstrate firearm action drills in the event of an attack by an animal
Implement policy to promote the prevention of safety and emergency incidents
Manage emergency incidents; which affect the safety of an individual, group or crowd
Manage the reaction of an individual, group or crowd to a safety or emergency incident
Design a nature guiding experience
Conduct a guided nature experience
Review own guiding performance
Demonstrate knowledge of the guiding activity category
Plan and prepare for a specific tourist guiding activity
Prepare participants for a guiding activity
Supervise a tourist guiding activity
Conclude a tourist guiding activity
